Your satisfaction is our priority! If you’re not happy with your wash, we’ll gladly rewash your vehicle at no extra charge. Simply ask to speak with the manager on duty.

Yes! Our equipment is gentle on soft-top convertibles in good condition. We also disable high-pressure sprayers to ensure your soft top stays safe from damage.

At Drive & Shine, we use advanced technology to ensure every car gets the wash purchased. Our point-of-sale system communicates directly with our tunnel controller, while CarPics® technology lets our team monitor each wash in real time. We also use RFID, License plate, vehicle recognition, and Loop systems to identify and verify each vehicle for accuracy and peace of mind.

No. Drive & Shine uses Neoglide Foam Wraps, which are gentle on modern soft clearcoat finishes and resist grit without scratching. Neoglide is a durable, soft foam that safelycleans and polishes your car, leaving a gleaming shine without the dulling or hazing that other materials can cause.

Yes! Our advanced technology ensures every vehicle receives the same high-quality wash, no matter how busy we are.

To ensure a safe and effective wash, our tunnels have the following vehicle limitations:

• Height: Vehicles above 84”

• Width: Vehicles wider than 73” (measured from inside driver tire to outside passenger tire)

• Ground clearance: Vehicles lower than 5”• Tires: Vehicles with tires wider than 13.5” or dually rear tires

• Truck beds & accessories: Trucks with fuel tank hoses, ladder racks, snowplows, ski/bike racks, or other rear-mounted equipment

• Vehicle types: Full-size Hummers, Ford Raptors, Nissan NV, Ford Transit, Dodge Promaster, limousines, conversion vans, or vans with low-profile side steps

• Mirrors & antennas: Oversize mirrors that cannot be folded, tripod-style mirrors, or non-retractable antennas

• Vehicle condition: Excessively damaged vehicles (cracked windshield, missing bumper, etc.) or extremely dirty vehicles (may require pre-wash or extra charge)

These guidelines help protect your vehicle and our equipment while ensuring the best wash results.

For safety and optimal wash results, the following vehicles are restricted from our wash tunnels:

• Vehicles taller than 84”

• Vehicles wider than 73” (inside driver tire to outside passenger tire)

• Vehicles lower than 5” to the ground

• Vehicles with tires wider than 13.5”

• Trucks with beds containing fuel tank hoses

• Trucks with dual rear tires (dually)

• Vehicles with snowplows attached

• Trucks or vans with ladder racks

• Full-size Hummers, Ford Raptors, Nissan NV, Ford Transit, Dodge Promaster, and all limousines

• Conversion vans or vans with low-profile side steps

• Vehicles with oversized mirrors that cannot be folded

• Vehicles with permanently affixed tripod-style mirrors

• Vehicles running on a narrow spare tire

These restrictions help protect both your vehicle and our equipment while ensuring a high-quality wash. If you have any questions, please reach out to one of our car washes to verify.

We’re unable to take responsibility for damage to vehicles with the following:

• Spare tire covers or antennas

• Non-factory parts or LED bars

• Chipped paint or cracked windshields

• Loose, rusted, or previously damaged parts

• Vehicles 5 years or older

If your vehicle has any of these conditions, please use caution when entering the wash.

No. Drive & Shine Car Wash cannot accommodate dually trucks in our tunnels due to their wider rear tires and size restrictions. This ensures the safety of both your vehicle and our equipment.